Shipment tracking answers "where is it?" for every shipment in motion. For a team managing hundreds of active shipments, that is a lot of information and very little direction.
Exception management asks a narrower, more useful question: which of these shipments are behind schedule, misrouted, held pending documentation, or missing a POD? That shortlist is what a logistics team can actually act on in a day.
Teams that only track shipments tend to discover problems when a customer calls. Teams that manage exceptions tend to already have an answer — and often a resolution in progress — before that call happens.